1. Cab booking kaise karein?

Form me apni pickup location, date, time aur vehicle select karein aur "Find Price on WhatsApp" button par click karein. Aap direct humse WhatsApp par connect ho jayenge.

2. Kya advance payment karna zaroori hai?

Haan, booking confirm karne ke liye ek chhota advance amount pay karna hota hai. Baaki ka balance amount aap trip ke end me driver ko cash ya UPI se de sakte hain.

3. Cancellation charges kya hain?

• 24 ghante pehle cancel karne par: Full refund milega.
• 12 se 24 ghante ke beech cancel karne par: 50% kat kar refund milega.
• 12 ghante se kam time ya No-Show par: Koi refund nahi milega.

4. Kya Toll Tax aur State Tax included hai?

Nahi, Toll Tax, State Tax aur Parking charges extra hote hain. Ye trip ke dauran actual receipts ke hisab se pay karne hote hain.

5. Night charges alag se dene honge?

Haan, raat 10 PM se subah 6 AM ke beech travel karne par night charges apply hote hain. Baaki sabhi details aapko quote me clear bata di jayengi.

1. Booking & Confirmation

Advance Payment: A booking is considered officially confirmed only after receiving the required advance payment or an official confirmation message from the TripGo support team.

Vehicle Assignment: TripGo reserves the right to substitute a vehicle model or driver in case of unavoidable circumstances.

2. Fares, Tolls & Extra Charges

Inclusions & Exclusions: The quoted package price generally covers fuel and driver allowance. Toll taxes, state taxes, parking fees, airport entry charges, and night-halt fees are not included unless explicitly stated.

Extra Usage: Any distance or time exceeding the package limits will be charged extra per-km and per-hour.

Night Charges: Night-driving allowances apply if the vehicle operates between 10:00 PM and 6:00 AM.

3. Cancellation & Refund Policy

Customer Cancellation:

• Cancelled 24 hours prior to pickup: Full refund of advance.
• Cancelled within 12 to 24 hours: 50% deduction.
• Last-minute (less than 12 hours) or No-Show: No refund.

TripGo Cancellation / Service Failure:

4. Passenger Conduct & Safety

Prohibited Items: Smoking, drinking alcohol, or illegal substances are strictly prohibited.

Luggage & Belongings: Passengers are responsible for their own baggage. TripGo is not liable for any loss.

Safety Rules: Wearing seat belts is mandatory.

5. Delays & Force Majeure

Delays can occur due to traffic, weather, or breakdowns. TripGo is not liable for missed flights/trains due to such delays.

6. Contact & Support

Email: supporttripgorentals@gmail.com
Helpline: 7065229419
Instagram: @tripgorentals